frequently asked questions

Product Usage

why should i use it until it becomes transparent?

Using the mask until it becomes transparent allows the beneficial ingredients—such as collagen, hydrating agents, and botanical extracts—to be thoroughly absorbed by the skin; as the mask turns transparent, it indicates that most of its active essence has transferred into the skin, maximising hydration, plumping, and soothing effects for optimal results.

how do i use the collagen radiance face mask?

Cleanse your face, apply the bottom half first followed by the top half, and leave it on for 3–4 hours or overnight. No rinsing needed—just remove and pat in the remaining essence.

how often should i use the mask?

For best results, use 1–2 times per week to maintain hydration, brightness, and skin barrier health.

can i wear it while sleeping?

Yes! The hydrogel is designed to absorb slowly and comfortably, making it perfect for overnight wear.

Ingredients & Safety

is the mask safe for sensitive skin?

Absolutely. The mask formula is safe for sensitive skin because it uses gentle hydrating ingredients like water, glycerin, and sodium hyaluronate, while including soothing extracts such as aloe, centella asiatica, and cucumber, and avoiding known irritants like alcohol, harsh surfactants, or heavy fragrances; it also features low concentrations of antioxidants and calming botanicals, with only minimal, non-sensitizing preservatives, collectively making the mask both calming and non-irritating for sensitive skin types. 

does it contain any harsh chemicals?

No. Our formula is free from parabens, artificial dyes, synthetic fragrances, alcohol and is cruelty-free.

Sustainability & Packaging

is the collagen radiance face mask biodegradable?

Yes! Our hydrogel base is fully biodegradable and breaks down naturally, reducing environmental impact.

what kind of packaging do you use?

We use recyclable and eco-conscious materials where possible, aligning with our clean beauty standards. Boxes and Mailer Bags are also 100% recyclable and biodegradable.

do you test on animals?

Never. Veridian Skin is 100% cruelty-free and committed to ethical formulation practices.

still have questions?

If you didn’t find what you’re looking for in our FAQs, our care team is just a message away.

contact us

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Veridian Skin acknowledges the Traditional Custodians of the land on which we operate, live and gather as employees, and recognise their continuing connection to land, water and community. We pay respect to Elders past, present and emerging.